CTX3398. Austin Creative Alliance Seeks part-time assistant paymaster to guide and advise client artists and organizations. Needed immediately.

(www.austincreativealliance.org)Immediate Opening: Paymaster Associate

Job Description

The Paymaster Associate reports directly to the Director of Finance, executing paymaster services for external Austin Creative Alliance (ACA) clients while representing ACA’s core values with integrity. This position is responsible for developing the relationship with clients, ensuring the continued trust between ACA and those being served, and providing meticulous service by meeting our clients where they are.

The Paymaster Associate provides empathic and compassionate service to small arts organizations and individual cultural workers, empowering their growth, and increasing impact in their communities through their service in this role. The ideal person for this position seeks to develop their own practice as an administrator and community servant by building deeply felt personal trust with our clients, providing education to support them in managing their payroll and associated administrative needs, as well as guiding them along a clear path to success.

As Paymaster, ACA steps in and acts as the “Employer of Record” to those hired by the entities/clients we serve. In this role, in addition to providing payroll services to our clients, we also supplement administration around our clients’ existing payroll processes. These needs can be quite nuanced and individual to each client.

ACA is committed to building a diverse staff and encourages applicants from populations underrepresented in the arts to apply.


  1. Send letter of interest and resumes to paymaster@austincreativealliance.org


Type of position:

  • ●  Part-time employee

  • ●  Hourly

  • ●  Remote

  • ●  Starting out at 20 hours per week (anticipation that this may become a full-time pending volume

    of business developed)

  • ●  Last two weeks of December, holidays observed at reduced hours only as needed

    Pay Range: $20-$25 per hour
    Send letter of interest and resumes to paymaster@austincreativealliance.org.

Job Responsibilities

  • ●  Act as the single point of contact to our clients/client employees/client associates (C/CE/CAs) for paymaster services.

  • ●  Opens client accounts by recording account information.

  • ●  Maintains client records by updating account information.

  • ●  Answer questions and resolve issues with individualized customer service based on

    communications from C/CE/CAs.

  • ●  Utilize multiple applications and available resources to ensure prompt C/CE/CA satisfaction.

  • ●  Document and track communications, contracts, and service needs with C/CE/CAs.

  • ●  Be empathetic and compassionate. Build a trusting relationship with our clients by engaging and

    providing education to support them in managing their payroll and associated payroll

    administrative needs and guiding them along a clear path to success.

  • ●  Provide end-to-end accountability by anticipating needs and providing information to answer

    unasked questions.

  • ●  Guide C/CE/CAs through their onboarding, service mapping, and service executions as well as

    having knowledge of resources to comply with pertinent regulatory guidelines.

  • ●  Ensure the accuracy of all services executed. Attention to detail in this work is paramount.

  • ●  Maintains financial accounts by processing customer services and adjustments.

  • ●  Prepares product or service reports by collecting and analyzing customer information.

  • ●  Contributes to team effort by accomplishing related results as needed.

  • ●  Onboarding client employees into Paycor payroll systems.

  • ●  Facilitating clear communications and data sharing from client entities to establish payroll


  • ●  Setting up and running various payroll cycles as needed by the client.

  • ●  Invoicing clients for services rendered.

    Qualifications / Skills

    • ●  Customer service

    • ●  Product knowledge (payroll & customer service)

    • ●  Market/Industry knowledge (nonprofit performing arts & arts sector)

    • ●  Quality focus

    • ●  Problem solving

    • ●  Documentation skills

    • ●  Phone skills

    • ●  Listening

    • ●  Resolving conflict

    • ●  Analyzing information

● Multi-tasking
● Passion for serving in the nonprofit sector
● Strong organizational skills
● Attention to detail
● Self-starter, able to work independently, excel in time management
● Knowledge and understanding of administration of nonprofit performing arts organizations and

the performing arts industry
● Ability to cordially and professionally represent ACA to the public, to our members, our clients,

and to peer and partner organizations

Education, Experience, and Licensing Requirements

  • ●  University/college degree is an asset

  • ●  Previous experience, especially in the nonprofit arts sector, preferred

  • ●  QuickBooks Online

  • ●  Familiarity with office software (Dropbox, G-Suite, Microsoft Office Suite (Word, Excel, Outlook))

  • ●  Union contracting is an asset

  • ●  Human resource management